How we will handle your complaint

Your complaint will be acknowledged immediately and you will be given a timescale for our full reply.

 All complaints will be thoroughly investigated and you will be sent a full written response normally within ten (10) working days of the complaint being received.  If, however, we are unable to provide a final reply within that timescale, we will send you an interim reply telling you when you may expect to know the outcome.

1. What to do if you have a complaint: Stage one
if you have a complaint about our service, you can inform us by telephone, by writing, by e-mail or by facsimile.  Initially please make your complaint to the staff member who dealt with the matter.  If they are not available, or you would prefer to approach someone else, then please ask for the office manager.

2. What to do if you have a complaint: Stage two
If you remain dissatisfied (or if you are unsure whom you should contact) you may write to:

               The Office Manager
               Address: Unit 5/7 Rear of 153 Hertford Road Enfield Middlesex EN3 5JG
                       Or e-mail them at info@motoclaims.co.uk

3. What to do if you have a complaint: Stage three
If, following the Office Manager’s reply, you remain dissatisfied, we invite you to write directly to:

                The Managing Director
                Address: Unit 5/7 Rear of 153 Hertford Road Enfield Middlesex EN3 5JG
                        Or e-mail them at nurul@motoclaims.co.uk.
The Managing Director will make a formal investigation and then will reply directly to you with his findings.

4. Taking your complaint outside the organisation.

Motoclaims Ltd, is regulated by the Ministry of Justice in respect of regulated claims management activities; its registration is recorded on the website: www.claimsregulation.gov.uk (registration number:  CRM2191)

Registered Office:
46 The Ridgeway North Harrow HA2 7QN:          
Company Registered in England Registration Number: 5022484